Fractionable

Fractionable is a start-up BPO with great need for an end-to-end workflow platform to help facilitate operational processes. As the principal product owner and designer, I recommended a custom D365 deployment with a friendly web-based client portal.
Alexandra Pilla: Product Owner, Principal Designer

What is Fractionable?

Fractionable is a start-up business process outsourcing (BPO) firm.

Who is it for?

  1. People Tech Group employees and contractors
  2. Start-up ventures that come to us through our venture investing programs: Global Launchpad > Gita Global Advisory > Gita Fund
  3. Start-ups and SMBs that find us through other means

Value Proposition (Why?)

  • Entrepreneurs and small business owners are under-staffed and over-taxed.
  • Entrepreneurs and small business owners cannot afford to staff full-time employees to cover fractional resource needs.
  • A one-stop-shop solution empowers entrepreneurs and small business owners to outsource administrative work on an as-needed basis, allowing them to focus on their core business activities.

How best can we go about solving this problem?

Strict operational control will be needed to facilitate excellent customer service in this business paradigm. The technology platform is one tool that the organization can use to facilitate this control.

Microsoft Dynamics 365 comes with our Azure subscription, and offers applications we can integrate to achieve the end-to-end functionality we desire.

Technical Solutions

Common Data Model

Using Microsoft’s Common Data Model (CDM) will ensure seamless flow of entities across applications.

Dynamics 365

The D365 framework offers all the functionality we need through the following business applications.

Sales

This application replaces MS CRM functionality.

Project Service Automation

This application facilitates BPO workflows.

Immigration Case Management

This application was purpose-built by Microsoft CELA (corporate legal unit), to facilitate Microsoft’s own global recruiting efforts.